29 days old

Workplace Service Development Analyst

San Francisco, CA 94103

Organization: Corporate Functions/Workplace

Location: San Francisco, CA

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accentures workplace as a robust business function leveraging Accentures business and technology strategies.

Job Description

The Workplace Service Development Analyst executes the
services in his/her areas of responsibility.
The scope of the job may include a wide range of Workplace Solutions
customer services activities, delivered on-site at an Accenture location or
across multiple locations. These may
include workspace set-up, audio-visual support, catering services, document
services, switchboard services, reception services, floor support services and
other location services. He/She is
expected to independently carry out routine tasks according to Workplace
Solutions guidelines and/or under supervision.

Key Responsibilities:

+ Independently complete a wide range of
Workplace Solutions customer services activities such as workspace set-up,
A/V support, catering, document services, switchboard, reception, floor
operations support, space utilization management or other location

+ May perform administrative duties according to
location guidelines.

+ May conduct quality assurance checks to ensure
service standards are being met.

+ May oversee and assist with integration of new

+ May carry out instructions for security, fire,
health and safety and maintain records.

+ May act as a point of contact for the landlord
or external providers and manage regular contract relationships.

+ May be single point of contact for Workplace
Solutions in a specific location.

+ May receive, review and allocate Workplace
Solutions invoices for the location and/or supplier, including resolving
billing issues with vendor and escalating issues as needed, and may serve
as point of contact for managing the Workplace Solutions invoices for the

+ May process space reservation requests (assign
and confirm space, catering and equipment) and ensure optimal workspace
occupancy (less than 50% of their time.)

+ May set up, maintain and/or provide support
for workspace/meeting rooms including catering and audio/visual equipment.

+ May provide audio-visual support/troubleshooting
prior to and during meetings and events as needed.

+ May stock and maintain appearance of general
use areas (e.g., copy room, coffee/vending area, etc.).

+ May provide basic technical support for
standard office equipment (e.g., copiers and printers).

+ May provide support related to on-site
catering and liaise with Event Planner(s).

+ May greet/direct employees and visitors, issue
visitor access cards, answer general inquires, assist in resolving
issues/concerns or direct them to the appropriate resource.

+ Problem-solve by drawing on knowledge of other
departments utilizing network of contacts.

+ Act as a resource for questions from workgroup
and customers.

+ Prepare daily, weekly, and monthly reports
associated with the office or workgroup.

+ May provide input for the performance review

+ May be involved in actions related to programs
or projects

Basic Qualifications:

+ HS Diploma

+ Minimum of 3 years of customer service experience

Preferred Qualifications:

+ Bachelor's degree

+ Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

+ 3+ years of customer service experience. Passionate about customer service

+ Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook

+ SharePoint skills are also desirable

Professional Skills:

+ Excellent interpersonal skills

+ High level of professionalism, positive attitude and professional appearance

+ Strong critical thinking and problem-solving skills

+ Proactive, self-starter. Takes Initiative. Proven ability to work independently and as a team member

+ Forward thinking, responsive, flexible, adaptable. Embraces & thrives in change

+ Seeks out challenges and opportunities to grow

+ Passionate about learning

+ Strong communication skills (written and oral)

+ Strong organizational, multi-tasking, and time-management skills

+ Comfortable with technology and learning new technology

+ Demonstrated leadership in professional setting; either military or civilian

+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-10-14 Expires: 2019-11-13

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Workplace Service Development Analyst

San Francisco, CA 94103

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